OK.
My parents come over EVERY Wednesday night to spend time with Hud-B and us, of course. Luckily for us, my Mom & Stepdad ALWAYS buy dinner. And usually, since I’m lazy- dinner is Amici’s delivery or Chipotle take-out.

Last Wednesday was Chipotle. We tried something new and ordered ONLINE with their super snazzy online ordering system, that I was totally impressed with at first. Order placed and I got a confirmation email saying the order would be ready for pick up at 6:50. It was probably 6:35 at the time. Super easy- super stoked. We even paid with my mom’s card online so she wouldn’t have to be present to pay.

Scott even offered to go get it, which is something he normally would not offer to do by himself. (I know it’s weird, but food pickup is super out of character.) So, he went, by his lonesome to get it.

Too bad when he got there they said: “Your order was never received!” So Scott called in a panic trying to order food for 4 very specific tastes in a cafeteria style Mexican place with a line forming. This is like his nightmare. He ordered the food, paid cash and brought it home.

THEN they FORGOT my chips and Guacamole which was basically the mainframe of my meal. I usually get rice, beans, lettuce and cheese on the side and make nachos. AND we paid for them, clear as day on my receipt. Scott had also ordered guac on the side for himself. $1.95 and NOT in the bag.

To say the least at this point Chipotle was looking pretty lame.
I figured I’d call in the morning and speak to the manager.

THANK GOD I DID!
They had A. Charged my mom’s card almost $40.00 for the online order that was never received. B. Have the best customer service policy EVERRRRR.

Abraham, the manager informed me that I would get two gift cards. Both for three TIMES the amount I was out. $40.00 meal we paid for online and never got? $120.00 gift card!!! $6.00 worth of chips and guac that we were shafted?! Another $18.00 in Chipotle.

THAT, my friends is fine customer service. Good times.