I HATE HATE HATE Hate with every fiber of my being Bank of America. I honestly wish harm upon them, because I have very little money and my bank account balance is usually only what I can deposit for the day.
Let’s be clear. B of A runs every aspect of my financial life. All banking, trading, credit, mortgage… They own it all. And now: They are trying to make me die a slow financial death, I am sure.
First: They make it impossible to NOT bank with them. Free online banking, free bill pay, free accounts, unlimited transactions, a ton of ATMs and branches- they even do free payroll! I mean- seriously. They make you want them.
BUT! What they don’t tell you is that They want to make you miserable.
A. Deposits: Since this crisis with the economy, my lowly little company gets treated like shit. I have been business banking with the for 5+ years and in the last 3 months…. holy moly. They hod $300.00 deposits for 7 DAYS!?! I cannot operate a business when they hold my money until they FEEL like letting me have it. Then, in the mean time, while I SPEND my money, they go ahead and charge me overdraft fees for money that is IN THE FUCKING BANK…. as in been there for dayssss.
B. And how much do these fees COST? $35.00 each. They charge me money to spend my money that they have decided to hod without my knowledge. and on Friday? NINE FUCKING times. As in $315.00 in FEES for use of my own money that they possess. This is fucked and I demand to know why. My bank statement shows me at xxxx.xx then they subtract $315.00 (nine line items) and then I still have PLENTY left. I am never overdraft.
I kid you not these are the CURRENT issues, not the only issues. They have fucked me continuously by giving me free checks but then charging me for them sending my balance in the negatives to incur more million dollar fees. (when the account was new and it had a very small balance until I could switch accounts over.) THEN said free checks were issued for the WRONG account so when I used those checks…they all bounced when I had the money IN THE CORRECT ACCOUNT. This is UNREAL people. I wanna call channel 7 on your side or whatever, but BofA is a big fish and clearly they don’t take on giant corporations. They did fix the bounced check/wrong checks issue. I’ll give them that. But I was definitely embarassed and now I’m sure more than a few of my suppliers think I’m a dead beat. That’s in addition to the fact that I’m pretty sure I’m being mortgage gouged and my credit card rate was shifted for no reason.
So, anyways, this morning, when my account balance was a lot but the available amount was zero (and the “hold” they placed said funds available 6/23), I dialed up BofA. The recording said the wait time could be up to 12 minutes. It was 1 hour and 24 minutes and some-odd seconds. I got some bitch who told me to eff off and wouldn’t return the $315.00 of charges that were basically a load of shit. I demanded a manger. I got a voicemail. The manager called me back and also refused to help me. I said: “well, who is HIGHER than you. I want THAT person.” Apparently, in her tiny mind- no one was in a higher power job then her and she was the final. So I said: “Give me the complaint department” She told me that usually you have to write a letter before they will talk to you- which is BS BTW- and she gave me a number.
That number was promptly answered by a very nice woman who I could understand and who could understand me and immediately returned my $315.00 and made my money available to me.
So, the moral of this story is that big banking is bullshit, but I can’t leave. They have me right where they want me. A powerless small business who operates lean because people don’t pay on time and shit costs more money. I also have a new baby- which doesn’t help my budget.
Let’s just say, I have done my part to be more financially prudent. I sold my gas guzzling hot sports car with a giant payment and took a hand-me-down ghettotastic ride. I actually look at the prices of stuff at the store. I don’t buy purses that are more than a month’s mortgage. I’m making sacrifices!
So, the real question is: with all these bail-outs and government apparently trying to revive America… why is the little guy STILL getting screwed? I mean seriously. Taxes out the ass. Banks that want to drain you with endless (possibly fraudulent) fees. Property taxes that keep going up while property values go down…But…you’re an hour late to pay a bill and what do they do? They hunt you down. A few years ago my credit score was like 750. Pretty descent. I’m not so sure now.
So to sum up: A pox upon BofA.